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Our Commitment to you is that we will provide you with
superior email services that you will forget about our
existence. We acknowledge that your decision to outsource the
most critical communications of your business with us need to
be backed by industrial strength solution that have the
ability to provide 100% availability at all the time. Email is
still changing and challenging technologies that continue to
enhance your ability to conduct your business better and
faster throughout various devices and time. We are committed
to continue to research and enhance our services for your
benefit.
We are committed to Zero Fault Services (TM) using ISO 9000
methodology to control the quality of our services. Please see
our SLA for more detail.
We specifically committed to:
100% Network Availability
We are committed to provide you with 100% availability to
our network, your business as well as our depends on it. We
know that without this critical component your revenue and our
will be in jeopardy. In order to be able to to commit to such
a high standard we partner with the best of breads with a real
track records in keeping their level of service.
SAS 70 Type II Certified Data Center
Redundancies and automatic self healing recovery in every
component of the Data Center (Conditioning power, UPS, N+2
Cooling,HVAC Systems)
Redundant and Scalable network with premium tier-1
providers such as AT&T, Level 3, Qwest, Sprint and UUNET
and peering with over 20 providers connecting via different
physical fiber connection to ensure maximum connection speed
with minimum latency.
Highest level of Network Security using intelligence
multilayer access control to protect the impact of DoS attack
on quality of the network connections to our systems.
24x7x365 on-site facility and network monitoring
Human Accessible Customer Service
We work very hard to minimize your need to contact us.
However, sometimes you may encounter issues with your mail
that might and might not relate to our service and you need
that expert person to help you. We are committed to provide
you with outstanding, courteous and knowledgeable engineers to
assist you in resolving any issues you might have. We will be
available to you via the phone or via email, whichever method
makes you comfortable. We are here to help.
Keeping your privacy
Business email communication contains proprietary and
confidential information which impacts your livelihood. Your
trust in us will not be broken. We put our systems in data
centers that have multiple levels of physical and system
security in place to prevent unauthorized personnel to access
our systems. Access to your data is strictly prohibited and
disabled. Very few selected engineers have access to your data
and only at your explicit permission. Any access to your data
is for the sole purpose of helping resolve any issue you might
have.
We are committed to secure your privacy!
Advanced Technology, Simple to use
We know that the email services of tomorrow will not be as
they are today. Our goal is to eliminate the spam and continue
to provide 100% virus protection. We know that continuous
innovation is needed to design state-of-the-art devices in
order to integrate this new technology into our email
platform. We are committed to continue our research and
innovation to introduce new functionality to make your email
usage as simple and as easy as possible everywhere you
are. |